Follow the link for more information on our overbooking policies. The amount authorised or charged can vary considerably depending on the Supplier and/or the destination. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. Canadian tariffs. You will be asked to enter your Flying Club membership number when booking and remember to show your Flying Club membership number on collection of the car. Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) . The following rates are excluded from mileage collection: Wholesaler rates, US Army, leasing, SIXTI, trucks, ADAC, long term rentals, Deutsche Telekom, EADS, Capgemini, Infineon Technologies AG, Saint-Gobain, REWE, SAP, IDS Scheer, accident substitute cars, and certain special Internet offers. 1.6. WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses The latest flight timings will be shown on your tickets which you will receive electronically approx. Airport charges and Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. From time to time we may offer different fares. European Union's Regulation (EC) No 261/2004, Our recorded Flight Information telephone line: +44 (0)344 209 7770, Airport information boards (where they are under our direct control), To hold a telephone reservation at the quoted fare without payment for 24 hours, Cancel a website booking within 24 hours without penalty. 14.1 If youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status as soon as we know about them. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. WebPlease expand the sections below to view our terms and conditions in more detail. Bookings made by credit card or debit card no longer incur a fee. Period before departure when Compensation payable per adult You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. Most changes are insignificant and will be advised at the earliest possible date. These amendments can only be made by calling our Customer Service Centre. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. The Contract will come into existence between us when we dispatch the confirmation invoice to the lead name. single room supplements, pursuant to clause 8.2 above. WebYou can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. Eligible ticket refunds and refunds for lost tickets are subject to a 30 administration fee. Minicom number: +44 (0) 344 209 0747. 10.10. By continuing to browse the site you are agreeing to our use of cookies. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) We can provide you with a copy of their full terms and conditions at the time of booking, upon request. In this event, your provisional booking will cease to exist and we will refund the deposit that you paid to us. We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. Be sure to provide your Flying Club membership number when you arrive at Enterprise to pick up your vehicle. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. There will be a charge of 30 to amend each name. Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. Virgin Atlantic Overview. All rights reserved. Website bookings must be cancelled in the first instance by calling our Customer Service Centre and subsequently applying for a refund, within the 24 hour time frame. If they haven't after 6 weeks please see ourmissingpoints pageto find out how to claim them back. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. By continuing to browse the site you are agreeing to our use of cookies. In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. We will notify you of any impact to the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, such as the flight, as well any increase in cost imposed by other suppliers), including amendment fees; (b) If not everyone in the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to the requirements of clause 8.3; (c) Cancelling your booking, in which case our standard cancellation charges shall apply as of the date we receive notice of cancellation from the lead name. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. Our cancellation charges are a percentage of the total holiday cost and do not include any insurance premiums. No warranties 8. However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. years of age may be subject to additional costs. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. Accessibility | 12.7. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. Pre payable State/Local Taxes and Surcharges. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If you wish to cancel your booking after we have issued a confirmation invoice to you, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Remember that the lowest fares have less flexibility. 10.7. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. Please check https://uk.usembassy.gov.3.3. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. If you wish to make a special request, you must do so at the time of booking. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). 1.3You may however download or copy the Content and other downloadable items displayed on the Web Site subject to the following conditions: 1.3.1The material may only be used for your personal non-commercial purposes. We will charge a reasonable fee for such assistance if the difficulty is caused intentionally by you or a person in your booking, or as a result of your negligence. 10.5. For further information contact the Passport Office on 0300 222 0000. Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. Prices exclude any gratuity or service charge that may be payable on board or in advance. More information is availablehere. 1.13. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. You should check your e-tickets very carefully immediately on receipt to ensure you have the correct flight times. Full details of these rights will be available from the relevant airlines. 4. 9.2. Conditions of carriage 5. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Our new direct Virgin Atlantic service commences 22nd October 2023. These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. 'Holiday' means the travel services booked by you and/or any person on your behalf. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. Book onlineand enter your Flying Club number under the "Bonus Programme" option. Do check before you book and regularly before you travel for updates as the advice can change. We will tell you the procedure for making your choice. 9. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. Follow Us on Instagram . If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a The conditions of contract (which incorporate by reference Virgin Atlantic's General Conditions of Carraige for passengers and baggage) are a precis of the main principles of theConditions of Carraige. Only us and the lead name on the booking shall have any rights to enforce these Booking Conditions. Follow the link for details on how to send us your feedback. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. They must be collected from the airport. You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) If we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against us. You should be aware that some Suppliers (e.g. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at -https://www.legislation.gov.uk/uksi/2018/634/contents/made.
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